Customer care Representative- Check ‘n Go/Allied Advance Loan
Can you enjoy supplying service that is excellent building enduring customer relationships? Do you want to go beyond conventional retail jobs and begin to build your job? Have you got curiosity about being an integral part of an industry-leading monetary solutions business? Do you want to produce your following move? If that’s the case, we wish to speak to you!
Summary of Part and Key Accountabilities:
Our Customer Service Associates have reached one’s heart of that which we do at Check ‘Go and Allied advance loan, both area of the Axcess Financial category of businesses. Every day examine this link right now in urban centers and towns around the world, they truly are greeting clients, processing loan requests, responding to inquiries about services and products, advertising new items, and much more — all using the objective of delighting our valued customers. We offer cash solutions for genuine people and make an effort to function as very first option for everyday economic solutions. We people concentrate on building relationships to make sure client requirements are increasingly being offered utilizing the most readily useful services and products we could provide.
- Relationship management: place our clients in the center of every thing we do. Exemplify our product Sales culture. Provide and teach clients regarding the item profile. Escalate dilemmas to your shop Manager, DDO, and Corporate Office if struggling to resolve the problem straight using the consumer.
- Cash control: Handle and count currency, money, and coins to incorporate owning a money cabinet, counting cash deposits, going cash from protected safe to cash cabinet and other money management requirements. In charge of bank deposits or bank pick-ups. Balance specific batch receipts with shop product sales reports at end of time and help with resolving over/shorts as required.
- Loan processing: Perform necessary client verifications to validate information presented. Accurately process loans and deals per business policy.
- Conformity: in charge of compliance with company/State policy and procedures Federal that is including regulation relevant.
- Inbound/Outbound calls: response phone inquiries in reaction to questions that are general customer applications, requests or any other dilemmas. Spot customer that is outgoing and collection phone calls relative to federal laws and shop running procedures.
- Brand Ambassador: improve the Check ‘n get brand name skillfully and make sure shop look (internal and external) is maintained to business criteria. Help in the execution of all of the business marketing plans and programs, ensuring exact and set-up that is timely exemplary execution and within founded due dates.
Minimal Education and Enjoy Forced:
- 2 yrs sales that are previous customer support experience chosen.
- 2 yrs cash maneuvering experience chosen.
- Will need to have own private transportation that is reliable conformity with posted policy and procedure. This could NOT add public transport, transport from family members or friends. Must maintain a valid license and valid auto insurance while utilized by the organization.
Furthermore, you can expect: competitive compensation (base pay + incentives) and advantage programs ( ag e.g., medical dental, term life insurance), a good premium time off system, 401k retirement plan, tuition reimbursement, and an engaging work place.
About Axcess Financial:
Our company is a independently held company headquartered Cincinnati, Ohio whom provides revolutionary credit solutions that empower customers to carry out their individual finances whenever, where and exactly how they need. It is our objective to obtain individuals the amount of money they require whenever it is needed by them. We make certain we do this in way this is certainly accountable and in their means.
Dedication to Diversity:
Axcess is dedicated to employing and keeping a workforce that is diverse. We have been proud to be the same Opportunity/Affirmative Action-Employer, making choices without reference to battle, color, faith, sex, sex identity or phrase, intimate orientation, nationwide beginning, genetics, disability status, age, marital status, protected veteran status or just about any other protected course.
This posting is supposed to explain the nature that is general of work expected to be done and it is perhaps perhaps not a thorough directory of all duties, duties and abilities needed for the career.